Términos y Condiciones de Hilos Caribe S.A.

1. GENERAL INFORMATION

Este sitio web es operado por Hilos Caribe S.A En todo el sitio, los términos «nosotros», «nos» y «nuestro» se refieren a Hilos Caribe S.A.
Website: https://hiloscaribe.com/
Contact email: hiloscaribe@gmail.com
Address: SAN MIGUELITO District, RUFINA ALFARO Township, U Street, house: 1229, CERRO VIENTO Urbanization, Panama City, Panama

2. PRODUCTS AND SERVICES

We strive to display the colors and images of our products that appear at the store as accurately as possible. We cannot guarantee that your monitor's display of any color will be accurate.

3. PRICES AND PAYMENTS

All prices are subject to change without notice. Prices shown include VAT where applicable.

4. SHIPMENTS

Estimated shipping time is 3-5 business days. Delivery times are estimates, and we cannot guarantee delivery on specific dates.

5. RETURN POLICY

We accept returns within 14 days of receiving the product.

5.1 RETURN PROCEDURE

1. Refund (only applies to warranty and right of withdrawal cases):
– By transfer (savings account, checking account, or cash savings): This is done within approximately five business days of receiving the product back at our warehouse.
– Through payment reversal: fifteen business days after receiving the product at our warehouse. This reversal is at the expense of your bank. If you have any questions, please contact them directly.
– Product exchange (Subject to inventory availability at the time of exchange). Exchanges can only be made for products with equal or lower value than the original, and the difference, if applicable, will be issued in the form of a coupon for a new purchase in the online store. If an exchange is not available, the value of the product(s) will be issued in the form of a coupon for a new purchase.
– Coupon for a new purchase (This coupon is valid for six months from the date of creation).
2. Product Exchange (Subject to inventory availability at the time of exchange). Exchanges may only be made for products with equal or lower value than the original, and the difference, if applicable, will be issued in the form of a coupon for a new purchase in the online store. If an exchange is not available, the value of the product(s) will be issued in the form of a coupon for a new purchase.
3. Coupon to make a new purchase (This coupon is valid for six months from the date of creation).

5.2 PRODUCT CONDITIONS FOR RETURN

The product must be returned in optimal condition, with no signs of use, with the original tags attached, or if they have already been removed, you must place them back in the packaging. Once we receive the product at our warehouse, we will verify its condition and, based on the results, we will send you a new product or give you a coupon for a new purchase.

6. PRIVACY AND DATA PROTECTION

We are committed to protecting your privacy. The personal information you provide will be used only to process your order and enhance your shopping experience.

7. MODIFICATIONS TO THE TERMS

We reserve the right to modify these terms at any time. Changes will take effect immediately upon posting on the website.

Last updated: 17/6/2025